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ProfitShield

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Uninstalled ProfitShield? Your data isn't gone yet.

If you uninstalled ProfitShield by mistake, or changed your mind, reinstalling it from the Shopify App Store brings your dashboard, order history, and product costs back automatically — as long as you do it soon. Here's exactly what to expect.

The short version

Reinstall within 48 hours of uninstalling and everything comes back — except billing. You'll need to choose a plan again, because uninstalling cancels your subscription. After that 48-hour window, Shopify requires us to permanently delete your store's data, and at that point we can't get it back for you.

What to do right now

1

Go to the Shopify App Store and reinstall ProfitShield

Search for “ProfitShield” in your Shopify admin's App Store, or use the same install link you used the first time. There is nothing to fill in — the usual install screen is all that's needed.
2

Approve the permissions Shopify asks for

These are the same permissions ProfitShield had before. Approving them reconnects the app to your store.
3

Your dashboard reopens with your history intact

Your past orders, profit history, and product cost data are still there — nothing was deleted when you uninstalled. ProfitShield will re-sync current Shopify data on top of that history, which can take a few minutes for larger stores.
4

Pick a plan

Because uninstalling cancels billing, reinstalling puts you on a fresh 14-day trial and asks you to choose a plan through Shopify. This is the one thing that does not carry over automatically.

Comes back automatically

  • · Your dashboard and profit history
  • · Past order and cost data
  • · Your saved settings — profit threshold, Flag/Block mode
  • · Your alert email and notification preferences

You'll need to redo

  • · Choose a plan again (billing does not carry over)
  • · Approve Shopify's permission screen again

Why 48 hours?

This isn't our choice — it's Shopify's privacy policy for every app on the platform. Shopify requires apps to permanently delete a store's data roughly 48 hours after an uninstall, unless the store reinstalls first. Once that happens, the deletion is permanent and irreversible on our end — we have no backup to restore from and no way to reverse it. If it's been longer than 48 hours since you uninstalled, please reinstall anyway and then contact us — we'll tell you honestly whether your data is still there, but we cannot promise it will be.

Still stuck, or already past 48 hours?

Email [email protected] and tell us your store domain and roughly when you uninstalled. We reply within two working days — no meeting required.